Shipping and Refunds

APEX Firearms and Defence [ApexFD] Shipping Policy

Warranty on New Products

New products sold are covered by the manufacturer's or importer's warranty, where applicable, as long as the product is used in accordance with the manufacturer's guidelines.

Shipping costs for returns will be the responsibility of the buyer, unless otherwise agreed.

Warranties will be void if the products are misused, used for purposes other than their intended function, or if repairs are attempted by unauthorized individuals.

In cases where we act as an agent facilitating the transfer of a firearm between parties, or when reselling a firearm purchased from an interstate firearm dealer by the permit holder, we assume no responsibility for the warranty, safe operation, or any other aspects related to the firearm’s performance or condition.

 

Antique, Military, Inoperable, Parts-Only Firearms Return Policy

1. No Returns:

  • Antique Firearms, Military Firearms, Inoperable Firearms, and Parts-Only Firearms are sold as-is and cannot be returned under any circumstances. All sales are final.
  • These items are often unique, collectible, and may be sold for parts, restoration, or historical value, and therefore are not eligible for return.

2. Condition and Descriptions:

  • We make every effort to accurately describe the condition of the firearms and parts listed for sale. All descriptions, including but not limited to condition, historical details, and functionality, are based on our knowledge and expertise.
  • However, due to the age and nature of antique, military, and inoperable firearms, we cannot guarantee functionality, completeness, or the ability to repair them. The items are sold with these factors in mind.

3. No Warranty:

  • Antique, military, inoperable, and parts-only firearms are sold without any warranties—either express or implied. These items are not intended to be used for shooting purposes but are often considered collectible or for parts.
  • As such, we cannot offer any guarantees regarding their performance or condition beyond what is described at the time of sale.

4. Responsibility of the Buyer:

  • Buyers acknowledge that they have carefully reviewed the descriptions and details of the firearm or part before purchasing and agree that they are fully responsible for their decision.

5. No Refunds or Exchanges:

  • If you have any doubts or questions regarding an item, we encourage you to contact us before making a purchase.

 

 

Warranty on Used Firearms

1. Return Eligibility

  • Return Period: We offer a 3-month warranty on all second-hand rifles from the date of delivery. During this period, you are eligible for a return if the rifle has a manufacturing defect or if it does not function as described.
  • Return Requirements: To qualify for a return, the rifle must be returned in the same condition as it was received, with all original parts, accessories, and packaging. The firearm must not show signs of misuse, damage, or modifications.

2. Condition and Descriptions:

  • We make every effort to accurately describe the condition of used firearms. All descriptions, including but not limited to condition, historical details, and functionality, are based on our opinion.
  • We make every effort to provide accurate and detailed descriptions of the condition, functionality, and historical information of all second-hand firearms. However, please note that all descriptions, including but not limited to the firearm’s condition, functionality, and historical details, are based on our professional opinion and assessment.
  • We strongly encourage buyers to thoroughly review all provided descriptions, images, and details before making a purchase. By proceeding with your purchase, you acknowledge and agree that you are fully responsible for your decision, having reviewed and understood the condition and details of the firearm or part as described.
  • We do not offer returns or exchanges based solely on subjective interpretation of condition or any variations in assessment. The buyer accepts full responsibility for their purchase decision and agrees that Apex Firearms and Defence will not be held liable for any discrepancies or disagreements related to the description of the firearm or its components.

3. Warranty Coverage

  • Manufacturing Defects: The 3-month warranty covers any defects in materials or workmanship that were present at the time of purchase. This warranty will be void if the firearm is altered or damaged by the customer in any way, including but not limited to improper maintenance or modification.
  • Performance Issues: If the rifle is not operating as intended, we will evaluate the issue. If it is determined to be a defect covered under the warranty, we will repair, replace, or refund the item, at our discretion.

4. Warranty Exclusions

  • Misuse or Negligence: The warranty does not cover damages caused by misuse, neglect, or accidents (e.g., dropping, exposure to harsh conditions, or improper cleaning).
  • Wear and Tear: Parts that naturally wear out over time, such as springs, grips, or other consumables, are not covered by the warranty.
  • Unauthorized Repairs: Any repairs attempted by anyone other than Apex Firearms and Defence or an authorized repair professional will void the warranty.

5. Return Process

  • Contact Us: If you believe your rifle has a defect or issue covered by the warranty, please contact us within the 3-month warranty period to initiate the return process.
  • Inspection: We will assess the issue and determine whether it falls under warranty. If the return is approved, the firearm will need to be shipped back to Apex Firearms and Defence at the buyer’s expense (unless the issue is a manufacturing defect).
  • Refund or Replacement: Once the firearm is received and inspected, we will either repair the rifle, replace it with a similar item, or issue a full refund, depending on the circumstances.

6. Non-Warranty Returns

  • General Returns: If you change your mind about your purchase or wish to return the rifle for any other reason that is not covered under the warranty, returns will not be accepted. We do not offer refunds or exchanges for second-hand rifles unless the issue falls under the warranty terms.

7. Shipping Costs

  • Return Shipping: The cost of returning the firearm to us is the responsibility of the buyer, unless the return is due to a defect or an error on our part.
  • Initial Shipping: The initial shipping fee to send the rifle to the buyer is non-refundable.